Paganella Plateau Holidays from AU$3,964

First of all, the staff at Il Perlo Panorma is exceptional. They were so accommodating and helpful throughout our stay. We arrived and had booked the Basic Room. It was ok, but since it was our 20 th anniversary, we asked about upgrading the room. The Junior Suite was available. They handle our room switch while we were away, moved our luggage and the Suite was amazing. We literally didn't want to leave the room. It had a huge balcony with stunning views of Bellagio and the lake, wonderful amenities, smart lighting to make it extra cozy, robes and slippers. It was the best upgrade. For those wanting to know about the shuttle service, they dropped off and picked up regularly and were also so accommodating with fast communication. I would highly suggest staying here. The restaurant was also delicious. Thank you for everything and making our stay so enjoyable.

The hotel is located at a beautiful spot overlooking lake Como, stunning views. Very friendly staff, excellent breakfast, clean and comfortable rooms. However the hotel is extremely difficult to navigate, very confusing set up with various entrances, staircases and elevators. Difficult to get luggage in and out.

For a small hotel, this has the feeling of a large luxury resort. The staff were so welcoming and couldn’t do enough to make us feel welcomed and at home. I was truly so pleasantly surprised by this place and would highly recommend it to anyone traveling to the beautiful Lake Como. No need for water views; this hotel has everything you could ever want.

This property rates itself as a four-star but fails in a number of ways, FIRST, we there in late October shoulder season…. Which means the HVAC system was completely off. Which means absolutely no ventilation in the room. What? The front desk offered to bring us a fan. What? Secondly, calling the front desk. There is a phone in the room. But there are no instructions on how to call the front desk. Lifting the receiver did nothing. Dialing zero did nothing. The preprogrammed buttons did nothing. Crazy. Third, one day the maid came in and removed ALL our water bottles from the room (most not empty) and did not replace them. So we had no water that night. What? Finally the maid did not restock the TP on our three night stay. My wife had to walk to the front desk to get some. At 10pm. What? We asked to cancel our third night so we could stay in a working, ventilated hotel but were told by hotel staff directly (and after Expedia tried as well) that our stay was pre-paid and the answer was no. Grumble grumble. They should do better. The gym was good, breakfast was good, the room was tiny but nice, !WiFi was slow.